POLICIES
SHIPPING INFORMATION
STANDARD SHIPPING: Please allow up to 4-6 business days to receive your order after your payment is cleared and processed. Blank Stare will take 4-6 business days (not including weekends) to process your order. All orders will ship immediately once payment has cleared and the order has been processed.
In most cases, we will ship your items before that. It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control.
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
If the product you ordered is not available, we will contact you immediately by phone, email, or both to see if you are interested in a product substitution.
UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES
Your order will normally be shipped via USPS to the address you provide. Tracking numbers are sent to your email address as soon as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS tracking or FedEx tracking number to track your package in transit. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.
Due to problems with missing shipments and fraud attempts, we ship all PACKAGES with SIGNATURE CONFIRMATION. Meaning, that someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up, if necessary. No refunds will be issued for refused or abandoned shipments.
LOST SHIPMENTS
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by email immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days but we cannot control how long it may take. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation. We are NOT responsible for lost or missing orders once packages reach the shipping courier.
INCORRECT ORDERS / PRODUCTS
In rare occurrences a mistake or delay can happen from our end, Blank Stare will make every effort to correct it. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.
Blank Stare reserves the right to change or modify our policy at any time without giving prior notification.
RETURN & EXCHANGE POLICY
Absolutely NO REFUNDS will be given on SUNGLASSES or MINK LASHES.
Exchanges can be made within seven (7) days of purchase. Do not return if items are damaged or products has been worn/open/detached. We will not exchange damaged or worn/open/detached merchandise.
(1) Email Blank Stare within seven (7) days of purchase at Blankstarecompany@yahoo.com. Allow 1-2 days to receive a response from Blank Stare.
(2) Once you have received a response, You will be prompted to Mail the exchange items to the Merchandise Return Address. The product must be sent back at your expense. We recommend you use a shipping provider with a signature confirmation service, and/or insurance to protect your package. We will not be responsible for lost or non-trackable packages. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Email Blank Stare with order details and TRACKING (#) INFORMATION.
(3) Once Blank Stare receives your order, we will email you with order updates.
PRE-ORDERS
Absolutely NO REFUNDS or exchanges will be given on purchases of ANY Pre-Order!
Please Allow 7-10 Days For Pre-Order Merchandise After The Purchase. This Does Not Include Processing Or Shipping Time To Your Address From The Courier. You Will Receive A Email From BLANK STARE On The Day Your Order Is Ready To Ship.
CONTACT US
Email: BlankStareCompany@yahoo.com